Letters
Free Consumer Complaint Format & Notice to Seller
Defective product or poor service? Send the seller a notice, then file a complaint in the District Consumer Commission — online on e-Jagriti or at its counter.
Complaint + affidavit
Which commission, fee, time limit
Stays on your device
See the letter and download ↓
Which District Commission
You can file where you live (or where the seller is, or where it happened).
You (complainant)
Seller / company (opposite party)
What you bought or paid for
What went wrong
What you want
Documents you will attach
Date and place
Everything you type stays in your browser — nothing is uploaded or saved.
Print, sign every page and get the affidavit notarised; keep copies of everything.
How to file it
- Send a notice first (optional, but it often settles things). Choose “Notice to the seller first”, send it by registered post or email and keep the proof.
- Which Commission: by the value you paid — District up to ₹50 lakh, State above ₹50 lakh up to ₹2 crore, National above ₹2 crore (PIB). You can file in the Commission where you live, and online; there is no fee for cases up to ₹5 lakh (PIB, 20 July 2020).
- Time limit: within two years of the cause of action (section 69); later than that, add an application for condonation of delay (NCDRC filing guide).
- Online on e-Jagriti: File New Case → Consumer Complaint; its help file lists the index, proforma, synopsis, memo of parties, a notarised affidavit, a vakalatnama (only if a lawyer files for you) and the annexures (e-Jagriti CC filing help). This draft gives you the complaint, the memo of parties at its top, the list of documents and the affidavit — get the affidavit notarised. Rules for the rest differ a little between Commissions: ask at the District Commission’s counter.
- You don’t need a lawyer to file. Sources checked 22 Oct 2026.
Kaise use karein
- Pehle “Notice to the seller” bhejein — kai baar wahin maamla sulajh jaata hai.
- Nahi maane to “Complaint” chunein: district, apni details, seller, kya kharida, kya galat hua, kya chahiye.
- PDF print karein, sign karein, affidavit notary se karwayein aur e-Jagriti par ya Commission mein file karein.
Dhyan dein
₹5 lakh tak ke case mein koi fee nahi. Do saal ke andar complaint karni hoti hai. Lawyer zaroori nahi.
Questions people ask
How do I write a consumer complaint?
Head it “Before the District Consumer Disputes Redressal Commission, (district)”, name yourself as the complainant and the seller or company as the opposite party, then say what you bought, when and for how much, what went wrong, what you did about it, and what you want — refund, replacement, compensation, costs. Add a verification, the list of documents and a notarised affidavit. Fill in the form above and the draft is written for you.
Which consumer commission should I go to?
It depends on the value you paid: District Commission up to ₹50 lakh, State Commission above ₹50 lakh up to ₹2 crore, National Commission above ₹2 crore (PIB). You can file in the district where you live.
Is there a fee for a consumer complaint?
No fee for cases up to ₹5 lakh (PIB, 20 July 2020). Above that the fee depends on the value; e-Jagriti shows it when you file.
What is the time limit?
Two years from the date the cause of action arose (section 69). If it is later, add an application asking the Commission to condone the delay, with the reason.
Can I file online?
Yes, on e-jagriti.gov.in: register, File New Case → Consumer Complaint, fill in the details and upload the documents.
Do I need a lawyer?
No. You can file and argue it yourself; a vakalatnama is needed only if a lawyer files for you.
Is my data uploaded?
No. The draft is made in your browser and the PDF is created on your device.
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Questions & problems
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