Airtel appellate authority: email & phone for every circle
Your complaint is stuck. Here is who is above customer care at Airtel, how many days each level gets, and the letter to send next.
The ladder
- Level 1 — the complaint centre. Call 198 (free complaint number) or 121 from your Airtel number, or use the Airtel Thanks app. Note the docket number they send by SMS.
- Level 2 — the Appellate Authority for your circle (table below). Appeal if the complaint is closed and you are not satisfied, or not solved in the time they promised. File within 15 days — TRAI cut the time from 30 to 15 days on 2 Nov 2026 — and quote your docket number. The Appellate Authority must decide within 15 days.
- Still not solved? National Consumer Helpline (1915, consumerhelpline.gov.in), then the consumer commission (consumer complaint, within 2 years).
Contacts from Airtel’s own grievance page, read on 9 Nov 2026. They change — if one bounces, tell us with the feedback box below.
Your circle
appellate.hp@in.airtel.com · 9805044865
Your complaint so far
What happened
Your details
Everything you type stays in your browser — nothing is uploaded or saved.
Email it to the officer (button below) or print, sign and post it. Keep a copy.
Why this works
Most people stop at customer care. The officers above are the levels the rules require — TRAI makes every operator keep an Appellate Authority in each circle and publish its contacts. Writing to them, with your complaint number, is often what gets a complaint taken seriously. Airtel’s page shows the same phone for Delhi and Rajasthan; for Rajasthan we use the number TRAI lists.
All 22 circles
| Circle | Phone | Address | |
|---|---|---|---|
| Bihar & Jharkhand | appellate.bihar@in.airtel.com | 9031844865 | Bharti Airtel Limited, Plot no 18, Patliputra Industrial Area, Patna 800013, Bihar |
| Andhra Pradesh & Telangana | appellate.andhra@in.airtel.com | 9959444865 | Bharti Airtel Limited, Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016 |
| Assam | appellate.nesa@in.airtel.com | 9957599118 | Bharti Airtel Limited, 3rd Floor, Shubham Buildwell, Near NEEPCO Bhawan, R. G. Baruah Road, Guwahati, Assam-781005 |
| Haryana | appellate.har@in.airtel.com | 9729044865 | Bharti Airtel Limited, Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, Haryana |
| Jammu & Kashmir | appellate.jk@in.airtel.com | 9797344865 | Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu 180012 |
| Karnataka | appellate.kk@in.airtel.com | 9972544865 | Bharti Airtel Limited, No 55, Divyashree Towers, Bannerghatta Road, Bangalore - 560029 |
| Kerala | appellate.ker@in.airtel.com | 9995844865 | Bharti Airtel Limited, SL Avenue, NH Bypass Kundanoor Jn, Maradu PO, Kochi 682304, Kerala |
| Madhya Pradesh & Chhattisgarh | appellate.mpcg@in.airtel.com | 9981544865 | Bharti Airtel Ltd, 3rd & 4th floor, Metro Tower, Scheme No 54, near Vijay Nagar Square, AB Road, Indore 452010 |
| Mumbai | appellate.mumbai@in.airtel.com | 9987244865 | Bharti Airtel Limited, 7th Floor, Interface Building No 7, Mindspace, Link Road, Malad West, Mumbai - 400064 |
| North East | appellate.nesa@in.airtel.com | 9612906264 | Bharti Hexacom Limited, Laitumkhrah Main Road, Lower New Colony, Shillong, Meghalaya-793003 |
| Odisha | appellate.orissa@in.airtel.com | 9937044865 | Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar - 751024 |
| Tamil Nadu & Chennai | appellate.tn@in.airtel.com | 9940644865 | Bharti Airtel Limited, No 42/147 & 44/146 Santhome High Road & Rosary Church Road, Mylapore, Chennai 600004 |
| Delhi NCR | appellate.del@in.airtel.com | 9958444865 | Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase IV, Gurgaon - 122015 |
| Gujarat | appellate.guj@in.airtel.com | 9724544865 | Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380054 |
| Himachal Pradesh | appellate.hp@in.airtel.com | 9805044865 | Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009 |
| Kolkata | appellate.wb@in.airtel.com | 9831844865 | Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata - 700091 |
| Maharashtra & Goa | appellate.mah@in.airtel.com | 9987244865 | Bharti Airtel Ltd, Block-1, Wing-B, Level 12, International Tech Park, Kharadi, Pune |
| Punjab | appellate.pb@in.airtel.com | 9878444865 | Bharti Airtel Limited, Plot No. 21, Rajiv Gandhi Technology Park, Chandigarh 160101 |
| Rajasthan | appellate.raj@in.airtel.com | 0141-4034338 | Bharti Hexacom Ltd, 7th Floor, South Block, Tower B3, World Trade Park, JLN Marg, Jaipur -302017 |
| UP East | appellate.upe@in.airtel.com | 9794544865 | Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010 |
| UP West & Uttarakhand | appellate.upw@in.airtel.com | 9997444865 | Bharti Airtel Limited, B38/C1, Sector 57, Noida - 201301 |
| West Bengal | appellate.wb@in.airtel.com | 9831844865 | Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata - 700091 |
Not legal advice. For large amounts or a court case, see a lawyer; your district legal services authority gives free legal aid if you qualify.
Kaise use karein
- Fill in your complaint date and number.
- See where you stand and your next date.
- Send the letter by email or post. Keep a copy.
Kaise kaam karta hai
Customer care ke upar bhi log hote hain. Har circle ka Appellate Authority — unka email, phone aur chitthi yahan hai.
Questions people ask
What is the Airtel appellate authority?
How long do I have to appeal?
Airtel appellate authority email for Himachal Pradesh?
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