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Axis Bank escalation matrix: complain to the Principal Nodal Officer

Your complaint is stuck. Here is who is above customer care at Axis Bank, how many days each level gets, and the letter to send next.

Free English & हिन्दी Checked 9 Nov 2026
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The ladder

  1. Level 1 — the bank itself. Complain at the branch, on the bank’s complaint form or customer care, and keep the complaint / ticket number. Axis Bank’s complaint page.
  2. Level 2 — the nodal / grievance officer for your area (nodal.officer@axisbank.com, 080 61865200), if the first answer does not solve it. Details are on the same page.
  3. Level 3 — the Principal Nodal Officer (PNO), the senior officer RBI makes every bank appoint:
    Email: pno@axisbank.com
    Phone: 080 61865098
    Principal Nodal Officer, Axis Bank Ltd, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai 400708
  4. Level 4 — the RBI Ombudsman (free): if there is no reply in 30 days, or the reply does not solve it, file at cms.rbi.org.in within 90 days. Check your dates · write the RBI complaint.

Contacts from Axis Bank’s own grievance page, read on 9 Nov 2026. They change — if one bounces, tell us with the feedback box below.

Your complaint so far

What happened

Your details

Everything you type stays in your browser — nothing is uploaded or saved.

Open my case file

Email it to the officer (button below) or print, sign and post it. Keep a copy.

Why this works

Most people stop at customer care. The officers above are the levels the rules require — RBI makes every bank publish its Principal Nodal Officer, and the RBI Ombudsman only takes your complaint after the bank has had its chance. Writing to them, with your complaint number, is often what gets a complaint taken seriously. Axis says it answers in about 10 days at each level.

Not legal advice. For large amounts or a court case, see a lawyer; your district legal services authority gives free legal aid if you qualify.

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Kaise use karein

  1. Fill in your complaint date and number.
  2. See where you stand and your next date.
  3. Send the letter by email or post. Keep a copy.

Kaise kaam karta hai

Customer care ke upar bhi log hote hain. Nodal officer, Principal Nodal Officer, phir RBI Ombudsman — unka email, phone aur chitthi yahan hai.

Questions people ask

What is the Axis Bank escalation matrix?
Branch or customer care first; then the nodal / grievance officer; then the Principal Nodal Officer (pno@axisbank.com); then the RBI Ombudsman at cms.rbi.org.in.
How do I contact the Axis Bank Principal Nodal Officer?
Email pno@axisbank.com, phone 080 61865098, or by post: Principal Nodal Officer, Axis Bank Ltd, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai 400708. Checked 9 Nov 2026 on the company’s own page.
When can I complain to the RBI Ombudsman about Axis Bank?
After you complained to the bank and got no reply in 30 days, or a reply that did not solve it — and within 90 days of that date or the bank’s last reply, whichever is later (RBI FAQ on RB-IOS 2026).

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