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Indane Gas complaint: the full escalation ladder

Your complaint is stuck. Here is who is above customer care at Indane Gas, how many days each level gets, and the letter to send next.

Free English & हिन्दी Checked 10 Nov 2026
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The ladder

  1. Level 1 — your Indane distributor (address and phone on your cash memo / consumer booklet), and the toll-free line 1800 2333 555 or 14428 for queries and complaints. Gas leak: call 1906 (24×7) — the distributor should attend within 4 hours. Ujjwala (PMUY) customers: 14438.
  2. Level 2 — the Consumer Service Cell at the IndianOil office (open on working days; ask your distributor which office), or IndianOil’s customer portal cx.indianoil.in. IndianOil’s LPG Sales Officer also visits the distributorship — you can meet them there.
  3. Level 3 — CPGRAMS, the Government of India’s grievance portal (free): file at pgportal.gov.in under Ministry of Petroleum and Natural Gas, quoting your complaint numbers. The officer must resolve it within 21 days (or send an interim reply). If you rate the answer “Poor”, an appeal goes to the next senior officer, who must decide within 30 days.
  4. Level 4 — the consumer commission, online at e-jagriti.gov.in, within 2 years — for a refund, compensation or a service you paid for. Write the consumer complaint.

Contacts from Indane Gas’s own grievance page, read on 10 Nov 2026. They change — if one bounces, tell us with the feedback box below.

Your complaint so far

What happened

Your details

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Open my case file

Email it to the officer (button below) or print, sign and post it. Keep a copy.

Why this works

Most people stop at customer care. The officers above are the levels the rules require — public bodies and public-sector companies have their own grievance cells, and every Central Government ministry answers grievances on CPGRAMS within 21 days. Writing to them, with your complaint number, is often what gets a complaint taken seriously. IndianOil’s Citizen’s Charter for LPG (September 2026) lists only the distributor, the toll-free lines and Consumer Service Cells — no grievance-officer email and no time limit except 4 hours for a leak. That is why CPGRAMS is the real next step.

Not legal advice. For large amounts or a court case, see a lawyer; your district legal services authority gives free legal aid if you qualify.

Complaint Karo: all complaint tools

Kaise use karein

  1. Fill in your complaint date and number.
  2. See where you stand and your next date.
  3. Send the letter by email or post. Keep a copy.

Kaise kaam karta hai

Customer care ke upar bhi log hote hain. Grievance cell, phir CPGRAMS (21 din) aur consumer court — unka email, phone aur chitthi yahan hai.

Questions people ask

What is the Indane Gas escalation matrix?
Your Indane distributor, the toll-free line 1800 2333 555 / 14428, the Consumer Service Cell at the IndianOil office; then CPGRAMS at pgportal.gov.in under Ministry of Petroleum and Natural Gas, and the consumer commission.
How long does CPGRAMS take?
The grievance officer must resolve it within 21 days or send an interim reply (DARPG guidelines of 23 August 2024). If you rate the answer “Poor”, an appeal goes to the next senior officer, who must decide within 30 days.
Where does this information come from?
From Indane Gas’s own page, read on 10 Nov 2026. IndianOil’s Citizen’s Charter for LPG (September 2026) lists only the distributor, the toll-free lines and Consumer Service Cells — no grievance-officer email and no time limit except 4 hours for a leak. That is why CPGRAMS is the real next step.

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