Complaint Karo
Jio appellate authority: email & phone for every circle
Your complaint is stuck. Here is who is above customer care at Jio, how many days each level gets, and the letter to send next.
Free
English & हिन्दी
Checked 9 Nov 2026
See the letter and download ↓
पत्र लिखने वाले:
The ladder
- Level 1 — the complaint centre. Call 198 (free complaint number) from your Jio number, or use the MyJio app. Note the docket number they send by SMS.
- Level 2 — the Appellate Authority for your circle (table below). Appeal if the complaint is closed and you are not satisfied, or not solved in the time they promised. File within 15 days — TRAI cut the time from 30 to 15 days on 2 Nov 2026 — and quote your docket number. The Appellate Authority must decide within 15 days.
- Still not solved? National Consumer Helpline (1915, consumerhelpline.gov.in), then the consumer commission (consumer complaint, within 2 years).
Contacts from TRAI’s list of appellate authorities, read on 9 Nov 2026. They change — if one bounces, tell us with the feedback box below.
Your circle
appellate.hp@jio.com · 1800 889 3999
Your complaint so far
What happened
Your details
Everything you type stays in your browser — nothing is uploaded or saved.
Email it to the officer (button below) or print, sign and post it. Keep a copy.
Why this works
Most people stop at customer care. The officers above are the levels the rules require — TRAI makes every operator keep an Appellate Authority in each circle and publish its contacts. Writing to them, with your complaint number, is often what gets a complaint taken seriously.
All 24 circles
| Circle | Phone | Address | |
|---|---|---|---|
| Andhra Pradesh | appellate.ap@jio.com | 1800 889 3999 | Reliance Corporate IT Park Ltd, KBR Towers, Above Reliance Trends, M.G. Road, Vijayawada, AP-520008 |
| Telangana | appellate.ap@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, 4th Floor, Lake Shore Towers, Rajbhavan Road, Somajiguda, Hyderabad |
| Assam | appellate.assam@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, 1st Floor, Bijay Crescent, G.S. Road, Rukminigaon, Guwahati – 781022 |
| Bihar | appellate.bih@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, B.D Complex, Plot 210/233, Rupaspur, Bailey Road, Patna- 801503 |
| Jharkhand | appellate.bih@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, 2nd & 3rd Floor, Sandhya Tower, Puruliya Road, Ranchi - 834001 |
| Delhi NCR | appellate.del@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, Unitech Commercial Tower-II, Block B, Greenwood City, Sector 45, Gurugram 122003 |
| Gujarat | appellate.guj@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, 2nd Floor, Reliance Mart, Opp. Drive-in Cinema, Ahmedabad - 380054 |
| Haryana | appellate.har@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, B-93 Industrial Area, Phase 8, Mohali, Punjab 160071 |
| Himachal Pradesh | appellate.hp@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, Level 1792, 2nd Floor, Parking Block, Modern ISBT, Tutikandi, Shimla -171004 |
| Jammu & Kashmir | appellate.jk@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, Veer Tower, Marble Market, Mouza Deeli, Jammu - 180012 |
| Karnataka | appellate.kar@jio.com | 1800 889 3999 | RCITPL, RMZ Icon Building, No. 51, Palace Cross Road, Bengaluru- 560052 |
| Kerala | appellate.ker@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, Pukalakkattu Kariyattu Tower, Mamangalam, Palarivattom P.O., Kochi – 682025 |
| Kolkata | appellate.kol@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, Godrej Waterside, Tower II, 17th & 18th Floor, Sector V, Salt Lake City, Kolkata -700091 |
| West Bengal | appellate.wb@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, Godrej Waterside, Tower II, 17th & 18th Floor, Sector V, Salt Lake City, Kolkata -700091 |
| Madhya Pradesh & Chhattisgarh | appellate.mp@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, 4th Floor, Dhan Trident, Satya Sai Square, Vijay Nagar, A.B. Road, Indore - 452010 |
| Maharashtra & Goa | appellate.mah@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, Downtown The City Centre, 2nd & 3rd Floor, Off Karve Road, Erandwane, Pune 411004 |
| Mumbai | appellate.mum@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, 3rd Floor, B Wing, Fortune Building, Bandra-Kurla Complex, Mumbai - 400051 |
| North East | appellate.NE@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, First Floor, B. M. Tower, Near Fire Brigade, Shillong - 793014, Meghalaya |
| Odisha | appellate.ori@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, Fortune Tower, 1st Floor, Chandrasekharpur, Bhubaneswar - 751023 |
| Punjab | appellate.pb@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, C-135, Industrial Area, Phase VIII, Mohali 160071 |
| Rajasthan | appellate.raj@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, 1st Floor, Anand Bhawan, Sansar Chandra Road, Jaipur 302001 |
| Tamil Nadu & Chennai | appellate.tn@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, Prestige Palladium Bayan, 2nd Floor, Greams Road, Chennai – 600006 |
| UP East | appellate.upe@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, The Solitaire, Opposite Fun Mall, Gomti Nagar, Lucknow - 226010 |
| UP West & Uttarakhand | appellate.upw@jio.com | 1800 889 3999 | Reliance Jio Infocomm Ltd, 2-7 Nishyam Kunj, Abhikarm Complex, Civil Lines, Meerut - 250003 |
Not legal advice. For large amounts or a court case, see a lawyer; your district legal services authority gives free legal aid if you qualify.
Kaise use karein
- Fill in your complaint date and number.
- See where you stand and your next date.
- Send the letter by email or post. Keep a copy.
Kaise kaam karta hai
Customer care ke upar bhi log hote hain. Har circle ka Appellate Authority — unka email, phone aur chitthi yahan hai.
Questions people ask
What is the Jio appellate authority?
A senior officer in each telecom circle who must hear your appeal when a complaint is closed without a fix. TRAI requires it; contacts for all circles are in the table on this page.
How long do I have to appeal?
15 days from when the complaint was closed, under TRAI’s rules issued on 2 November 2026 (earlier it was 30 days). The Appellate Authority must decide within 15 days.
Jio appellate authority email for Himachal Pradesh?
appellate.hp@jio.com, phone 1800 889 3999. Checked 9 Nov 2026.
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Questions & problems
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