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PhonePe escalation matrix: complain to the Principal Nodal Officer

Your complaint is stuck. Here is who is above customer care at PhonePe, how many days each level gets, and the letter to send next.

Free English & हिन्दी Checked 9 Nov 2026
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The ladder

  1. Level 1 — PhonePe support: Help in the app, or call 080 6872 7374 / 022 6872 7374. Keep the ticket number.
  2. Level 2 — Grievance desk (grievance.phonepe.com): if not solved in 15 days, or you are not happy with the answer.
  3. Level 3 — Nodal / Principal Nodal Officer: if the grievance is not solved in 7 business days. Email pno@phonepe.com, phone 080 6872 7105, or the nodal officer form.
  4. Level 4 — the RBI Ombudsman (free): if there is no reply in 30 days, or the reply does not solve it, file at cms.rbi.org.in within 90 days. Check your dates · write the RBI complaint.

Contacts from PhonePe’s own grievance page, read on 9 Nov 2026. They change — if one bounces, tell us with the feedback box below.

Your complaint so far

What happened

Your details

Everything you type stays in your browser — nothing is uploaded or saved.

Open my case file

Email it to the officer (button below) or print, sign and post it. Keep a copy.

Why this works

Most people stop at customer care. The officers above are the levels the rules require — RBI makes every regulated payment company keep a nodal officer and a Principal Nodal Officer, and the RBI Ombudsman only takes your complaint after the company has had its chance. Writing to them, with your complaint number, is often what gets a complaint taken seriously.

Not legal advice. For large amounts or a court case, see a lawyer; your district legal services authority gives free legal aid if you qualify.

Complaint Karo: all complaint tools

Kaise use karein

  1. Fill in your complaint date and number.
  2. See where you stand and your next date.
  3. Send the letter by email or post. Keep a copy.

Kaise kaam karta hai

Customer care ke upar bhi log hote hain. Nodal officer, Principal Nodal Officer, phir RBI Ombudsman — unka email, phone aur chitthi yahan hai.

Questions people ask

What is the PhonePe escalation matrix?
Branch or customer care first; then the nodal / grievance officer; then the Principal Nodal Officer (pno@phonepe.com); then the RBI Ombudsman at cms.rbi.org.in.
How do I contact the PhonePe Principal Nodal Officer?
Email pno@phonepe.com, phone 080 6872 7105, or by post: Principal Nodal Officer, PhonePe Limited, Office-2, Floor 5, Wing A, Block A, Salarpuria Softzone, Bellandur Village, Varthur Hobli, Outer Ring Road, Bangalore 560103. Checked 9 Nov 2026 on the company’s own page.
When can I complain to the RBI Ombudsman about PhonePe?
After you complained to the bank and got no reply in 30 days, or a reply that did not solve it — and within 90 days of that date or the bank’s last reply, whichever is later (RBI FAQ on RB-IOS 2026).

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