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Swiggy escalation matrix: complain to the Grievance Officer

Your complaint is stuck. Here is who is above customer care at Swiggy, how many days each level gets, and the letter to send next.

Free English & हिन्दी Checked 10 Nov 2026
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The ladder

  1. Level 1 — customer care: Help in the Swiggy app (Help → your order → Get Help). Keep the order ID and the complaint / ticket number.
  2. Level 2 — the Grievance Officer, whom the Consumer Protection (E-Commerce) Rules, 2020 make every shopping site appoint. The officer must acknowledge your complaint within 48 hours and resolve it within one month.
    Email: support@swiggy.in
    Grievance Officer / Nodal Officer, Swiggy Limited, Survey No. 14, No. 158, 3rd–6th Floor, Tower I, Sumadhura Capitol Towers, Pattanduru Agrahara Village, K.R. Puram Hobli, Bangalore East Taluk, Bengaluru 560066, Karnataka
  3. Level 3 — National Consumer Helpline (free): call 1915 or register at consumerhelpline.gov.in — it sends your grievance to the company.
  4. Level 4 — the consumer commission, online at e-jagriti.gov.in, within 2 years. Write the consumer complaint.

Contacts from Swiggy’s own grievance page, read on 10 Nov 2026. They change — if one bounces, tell us with the feedback box below.

Your complaint so far

What happened

Your details

Everything you type stays in your browser — nothing is uploaded or saved.

Open my case file

Email it to the officer (button below) or print, sign and post it. Keep a copy.

Why this works

Most people stop at customer care. The officers above are the levels the rules require — the Consumer Protection (E-Commerce) Rules, 2020 make every shopping site appoint a Grievance Officer who must acknowledge in 48 hours and resolve in one month. Writing to them, with your complaint number, is often what gets a complaint taken seriously. Swiggy's terms (section 19, Contact Us) give the same email, support@swiggy.in, for the Grievance Officer — write “Grievance Officer” in the subject so it is not treated as an ordinary chat. Office hours given: Monday–Friday, 9 am–6 pm.

Not legal advice. For large amounts or a court case, see a lawyer; your district legal services authority gives free legal aid if you qualify.

Complaint Karo: all complaint tools

Kaise use karein

  1. Fill in your complaint date and number.
  2. See where you stand and your next date.
  3. Send the letter by email or post. Keep a copy.

Kaise kaam karta hai

Customer care ke upar bhi log hote hain. Grievance Officer (48 ghante mein jawab), phir 1915 helpline aur consumer court — unka email, phone aur chitthi yahan hai.

Questions people ask

Who is the Swiggy Grievance Officer?
Email support@swiggy.in, post: Grievance Officer / Nodal Officer, Swiggy Limited, Survey No. 14, No. 158, 3rd–6th Floor, Tower I, Sumadhura Capitol Towers, Pattanduru Agrahara Village, K.R. Puram Hobli, Bangalore East Taluk, Bengaluru 560066, Karnataka. Checked 10 Nov 2026 on the company’s own page.
How long does Swiggy get to answer?
48 hours to acknowledge and one month to resolve, under rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.
What if Swiggy does not solve it?
National Consumer Helpline (1915, consumerhelpline.gov.in), then the consumer commission on e-jagriti.gov.in within 2 years.

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