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Vi (Vodafone Idea) appellate authority: email & phone for every circle

Your complaint is stuck. Here is who is above customer care at Vi (Vodafone Idea), how many days each level gets, and the letter to send next.

Free English & हिन्दी Checked 9 Nov 2026
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The ladder

  1. Level 1 — the complaint centre. Call 198 (free complaint number) from your Vi number, or use the Vi app. Note the docket number they send by SMS.
  2. Level 2 — the Appellate Authority for your circle (table below). Appeal if the complaint is closed and you are not satisfied, or not solved in the time they promised. File within 15 days — TRAI cut the time from 30 to 15 days on 2 Nov 2026 — and quote your docket number. The Appellate Authority must decide within 15 days.
  3. Still not solved? National Consumer Helpline (1915, consumerhelpline.gov.in), then the consumer commission (consumer complaint, within 2 years).

Contacts from Vi (Vodafone Idea)’s own grievance page, read on 9 Nov 2026. They change — if one bounces, tell us with the feedback box below.

Your circle

appellate.hp@vodafoneidea.com · 9736297362

Your complaint so far

What happened

Your details

Everything you type stays in your browser — nothing is uploaded or saved.

Open my case file

Email it to the officer (button below) or print, sign and post it. Keep a copy.

Why this works

Most people stop at customer care. The officers above are the levels the rules require — TRAI makes every operator keep an Appellate Authority in each circle and publish its contacts. Writing to them, with your complaint number, is often what gets a complaint taken seriously. Vi’s page still says 30 days to appeal and 39 working days to decide — the rules before TRAI’s November 2026 change.

All 22 circles

CircleEmailPhoneAddress
Andhra Pradesh & Telanganaappellate.ap@vodafoneidea.com9948002240Vodafone Idea Limited, 2nd Floor, Varun Towers II, Begumpet, Hyderabad-500016
Madhya Pradesh & Chhattisgarhappellate.mpcg@vodafoneidea.com9713377766Vodafone Idea Limited, 139-140 Electronic complex, Pardeshipura, Indore - MP – 452010
Assamappellate.asm@vodafoneidea.com9706024365Vodafone Idea Limited RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035
Maharashtra & Goaappellate.mah@vodafoneidea.com020-71718181Vodafone Idea Limited, CTS 11/1B, 1st Floor, Sharda Centre, Off. Karve Road, Erandwane, Pune – 411004
Bihar & Jharkhandappellate.bih@vodafoneidea.com9709018279Vodafone Idea Limited, Block A, 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office, Patna–800014
Mumbaiappellate.mum@vodafoneidea.com9820015713Vodafone Idea Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Andheri East, Mumbai 400059
Delhi NCRappellate.delhi@vodafoneidea.com011-71032211Vodafone Idea Limited, A-19, Mohan Co-operative Industrial Estate, Mathura Road, Delhi-110044
Odishaappellate.orissa@vodafoneidea.com9090010078Vodafone Idea Limited, Unit-41, E 52, Infocity, Chandrasekharpur, Bhubaneswar – 751024
Gujaratappellate.Guj@vodafoneidea.com7567860602Vodafone Idea Limited, Vodafone Idea House, Building A, Corporate Road, Off S.G. Highway, Prahladnagar, Ahmedabad – 380015
Punjabappellate.Pun@vodafoneidea.com7508012346Vodafone Idea Limited, C 105, Industrial Area, Phase VII, Mohali, Punjab – 160055
Haryanaappellate.har@vodafoneidea.com9813090003Vodafone Idea Limited, Plot No. 173, Sector 3, HSIIDC Industrial Area, Karnal, Haryana 132001
Rajasthanappellate.raj@vodafoneidea.com9828996200Vodafone Idea Limited, 1st Floor, Gaurav Tower, Malviya Nagar, Jaipur - 302017
Himachal Pradeshappellate.hp@vodafoneidea.com9736297362Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002
Tamil Nadu & Chennaiappellate.tamilnadu@vodafoneidea.com9962099625Vodafone Idea Limited, Tower 1, PSA Fort, Nehru Nagar, 1st Main Road, Perungudi, Chennai-600096
Jammu & Kashmirappellate.jnk@vodafoneidea.com9796097979Vodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu – 180010
West BengalAppellate.wb@vodafoneidea.com9093118992Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN-52, Sector V, Salt Lake City, Kolkata 700091
Karnatakaappellate.kar@vodafoneidea.com9886047474Vodafone Idea Limited, Ground Floor, B Block, Maruti Infotech Centre, Koramangala Intermediate Ring Rd, Amarjyoti Layout, Bangalore-560071
North Eastappellate.nes@vodafoneidea.com9774024365Down Town Diagnostic Centre, Arbuthnot Road, Laitumkhrah, Shillong, Meghalaya
Keralaappellate.ker@vodafoneidea.com9946123456Vodafone Idea Limited, VJ Tower, Vytilla PO, Ernakulam 682019
UP Eastappellate.Upe@vodafoneidea.com9721980180Vodafone Idea Limited, Shalimar Titanium, Plot TC/G 1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010
Kolkataappellate.kol@vodafoneidea.com9088118992Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN-52, Sector V, Salt Lake City, Kolkata 700091
UP Westappellate.upw@vodafoneidea.com9719143245Vodafone Idea Limited, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi-110044

Not legal advice. For large amounts or a court case, see a lawyer; your district legal services authority gives free legal aid if you qualify.

Complaint Karo: all complaint tools

Kaise use karein

  1. Fill in your complaint date and number.
  2. See where you stand and your next date.
  3. Send the letter by email or post. Keep a copy.

Kaise kaam karta hai

Customer care ke upar bhi log hote hain. Har circle ka Appellate Authority — unka email, phone aur chitthi yahan hai.

Questions people ask

What is the Vi (Vodafone Idea) appellate authority?
A senior officer in each telecom circle who must hear your appeal when a complaint is closed without a fix. TRAI requires it; contacts for all circles are in the table on this page.
How long do I have to appeal?
15 days from when the complaint was closed, under TRAI’s rules issued on 2 November 2026 (earlier it was 30 days). The Appellate Authority must decide within 15 days.
Vi (Vodafone Idea) appellate authority email for Himachal Pradesh?
appellate.hp@vodafoneidea.com, phone 9736297362. Checked 9 Nov 2026.

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